Your customers expect to be able to handle their banking needs from anywhere, and when they’re engaging with your bank remotely, you need innovative tools to capture their signatures. Mobile capture tools can facilitate this process.
Ideally, mobile signature capture should balance customer convenience with bank security. You want to create a seamless banking experience for your customers, but at the same time, you don’t want to inadvertently open the door to fraud. To strike the right balance, look for mobile capture tools that can do the following.
1. Work across multiple applications.
Your financial institution uses signatures as identification verification in a wide range of settings, and ideally, your mobile capture tools need to work in as many scenarios as possible. That includes opening new accounts, applying for loans, taking out mortgages, and completing any other signature-based transactions.
2. Capture signatures in branch or remotely.
Whether your customers prefer to take care of their banking in your branch or at their own locations, you will need their signatures. To be as effective as possible, your signature capture tools need to be able to work both in-branch and remotely.
By extension, you will need these tools embedded into your banking app or online processes. But your personal bankers will also need to be able to utilize your mobile capture tools when they’re helping a customer in person.
3. Save signatures offline as needed
In some cases, you may need to capture signatures offline. For instance, if your bankers are at an off-site event to help new clients open bank accounts, they may need to save the signature while offline. Then, your mobile capture software should sync the offline data with your online records when they get back to the branch.
4. Store signatures in a database
All of the captured signatures should be stored in a database. That allows you to retrieve them easily as needed if you want to check a presented signature against the signature on file.
Additionally, storing the signatures in a database can help you detect certain types of fraud. In particular, if a criminal opens multiple accounts using the same signature, your mobile capture solution should notice the repetition and alert you to the potential issue
5. Attach multiple signatures to the same account.
Many personal bank accounts have multiple account holders, and business bank accounts often want to let multiple people be signatories on the account. By extension, your mobile capture tools need to be able to accept and store multiple signatures.
6. Extract, display, and embed signatures into pdf documents.
A variety of pdf documents may be used to facilitate banking processes. To streamline operations, your mobile capture tool should be able to extract signatures from pdf documents and port them over to your signature database. You also need the ability to display and insert signatures into pdf documents.
7. Capture photo IDs
In addition to the mobile capture of signatures, you may also want to be able to capture photo IDs such as driver’s licenses and passports. If you have these same documents in the database where you store the signatures, you can pull them up and compare them to presented IDs as needed.
To run your financial institution safely while also safeguarding the customer experience, you need the right tech tools. We can help you find the anti-fraud solutions your bank needs to prevent and detect fraud. To learn more, contact us at SQN Banking Systems today.